LAPLAND RESORTS AB GENERAL TERMS AND CONDITIONS FOR RENTING COTTAGES, HOTEL ROOMS and others
Reservation
Booking can be made via online booking, e-mail or telephone. For all bookings made by phone or e-mail, the customer will be charged a booking fee of SEK 350. The booking is valid for both Lapland Resorts AB and for the customer as soon as Lapland Resorts AB has received the payment and the customer has not cancelled their reservation within 10 days after the date of the order. When the booking has been paid for, the customer has accepted the current payment and cancellation terms. It is the customer’s responsibility to check the confirmation and to make sure that the arrival and departure dates are correct.
Payment
When booking is made via online booking, this means that the entire amount is debited to the customer’s debit card in connection with the purchase. When booking is made by e-mail or telephone, a payment link is sent to the customer’s e-mail. Via the payment link, the customer pays 100% of the booking amount with their payment card. Payment must be made no later than 10 days after the booking date, if payment is not made within this time the stay will be cancelled. For bookings less than 10 days until the day of arrival, free cancellation is not applied, and payment must be made immediately. If you have a gift card that you want to use, contact the booking department.
Cancellation
In case of cancellation made earlier than twenty-nine (29) days before the agreed arrival date, 80% of the booking amount will be refunded. If canceled later than twenty-nine (29) days before the agreed arrival date, 10% of the booking amount will be refunded. If canceled on the day of arrival or no show, no refund will be given. Any fee paid for cancellation protection will not be refunded. Cancellation can be made in writing or orally. Oral cancellation only applies after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation was received by Lapland Resorts AB.
Cancellation protection in case of illness etc
The customer has the right to sign a cancellation protection of SEK 500 per booking at the time of booking. The fee for the cancellation protection is not refunded in case of cancellation. With the exception of a handling fee of 20% of the total amount and the fee for the cancellation protection, the cancellation protection means that the customer is protected against cancellation costs due to the following circumstances, which may not have been known at the time of booking
- a) Death, illness or accident of a serious nature that has affected the customer, the customer’s spouse, cohabitant, family, or fellow traveler.
- b) Conscription into the armed forces or civil defense.
The cancellation can be made in writing or orally. Oral cancellation only applies after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation was received by Lapland Resorts AB. The customer must, in order to be able to invoke the rules for refund of the cancellation protection, be able to prove the incapacity of travelling with a certificate from e.g. doctor, authority or insurance company. The certificate must be sent to Lapland Resorts AB as soon as possible, preferably within one week from the day of cancellation. In the event of an interrupted stay, Lapland Resorts AB will refund the payment made for the remaining full day, provided that the interruption is due to circumstances attributable to point a) or b) above.
Changes
After Lapland Resorts AB’s approval, the customer has the right to make changes to their booking. In the event of changes, Lapland Resorts AB charges a change fee of two hundred (200) kronor per change. Lapland Resorts AB has the right to relocate the customer to another equivalent cottage / room / apartment due to events that are beyond Lapland Resorts AB’s control. If possible, Lapland Resorts AB shall notify the customer of such changes before access and otherwise as soon as possible. The customer is not entitled to fully or partially fail to pay the agreed fees due to changes under this provision.
The client’s rights
The customer may withdraw from the agreement if Lapland Resorts AB does not provide the cottage / room / apartment in the promised condition or at the right time and cannot offer an equivalent cottage / room / apartment. If the customer withdraws from the agreement on this basis, Lapland Resorts AB shall refund the entire rental amount less the benefit the customer may have had from the cottage / room. Instead of withdrawing from the agreement, the customer can request that Lapland Resorts AB reduce the rent.
The customer’s duty of care
The client must take good care of the cottage / room / apartment and follow the rules, instructions and regulations that apply to the facility. The customer is responsible for all damage that occurs to the cottage / room / apartment and its equipment because the customer or someone in the customer’s company has been negligent. The cottage / room / apartment may not be used for anything other than what has been agreed upon booking and the customer may not allow more people to stay overnight in the cottage / room / apartment than the customer stated when booking. If the booking concerns a cottage, the cottage must be left in a tidy condition. In the event of inadequate cleaning, a cleaning fee will be charged. All rooms / cottages as well as public areas are non-smoking.
War, natural disasters, strikes, etc.
The parties have the right to withdraw from the agreement if the cottage / room / apartment cannot be provided due to acts of war, natural disasters, labor market conflicts, prolonged interruptions in the water or energy supply, fire or other similar major events that could not be foreseen or affected. Upon termination of the agreement in accordance with this provision, Lapland Resorts AB shall refund what the customer has paid, less the benefit the customer has had from the cottage / room. Lapland Resorts AB only reimburses what the customer has paid, in the event of transport strikes / conflicts, if the transport has been booked by Lapland Resorts AB.
Complaint
Any remarks must be made immediately during the stay to the facility or to a person designated by the facility. The customer is not entitled to invoke an error if the customer does not notify Lapland Resorts AB thereof within a reasonable time after the customer has noticed or removed the error.
Dispute
If the customer has complaints to make and an agreement has not been reached between Lapland Resorts AB and the customer, the customer has the opportunity to refer the dispute to the General Complaints Board or general court.
GENERAL TERMS AND CONDITIONS REGARDING CAMPSITE LEASE IN BJÖRKLIDEN/RIKSGRÄNSEN
Ensure the caravan is insured against fire, the gas system is pressure-tested at least every other year, and that electrical equipment complies with current regulations.
The electrical connection is 10A with the capacity of 2200W. All cables must be of EU-approved type, RDOD or RDOT 1.5 mm², or equivalent. The cable should be no longer than necessary to avoid voltage drops. If the fuse does not hold, it is usually due to overloading or a fault in your caravan/cable. If a main fuse breaks, contact the staff. It is the guest’s responsibility to ensure that a 10A fuse is correctly installed in the power post. Tampering with the fuse will result in immediate termination!
Cable TV connection is available at each pitch with an electrical post. Guests must bring their own antenna cable.
Wastewater must under no circumstances be discharged directly onto the ground. Use sealed containers (in accordance with Swedish environmental and health protection law) and empty them at designated locations. In freezing temperatures, open containers are allowed. Frozen water should be disposed of in the waste container, NOT in the slop sink.
The tow hitch may not be placed against the electric post, may not be locked, and the handbrake may not be applied.
The outer end of the tow hitch should be marked 1.8–2.0 m above the ground to avoid damage during snow clearing. LRAB is not liable for any damage to hidden power cables.
No liability is taken for damage to items hidden under the snow during snow removal.
No snow removal will occur between caravans to minimize the risk of damage.
Notify at least one week in advance before setting up/leaving with the caravan. Upon check-in, a marker card (to be visibly placed in the caravan window) and two key cards for the service building are issued. Replacement cards are charged at 100 SEK/card.
During the season, only common areas of the campsite are cleared of snow, not between caravans.
A rented pitch may not be transferred or subleased to another person without the consent of the campsite manager. If subletting is discovered, LRAB has the right to cancel the agreement without refund.
Snowmobiles are parked between caravans and may be used to access snowmobile trails. A 30 km/h speed limit applies within built-up areas. All signage concerning snowmobile traffic must be followed. Failure to comply and if the snowmobile user can be traced to a seasonal pitch, LRAB reserves the right to terminate the lease after warning. The person listed in the booking is responsible for ensuring all associated individuals follow these rules.
The maximum allowable amount of flammable gas and liquids is 60 liters of LPG (2x P11) and 100 liters of flammable liquid (e.g., gasoline) per household (camping unit). Flammable fuels (gasoline, kerosene) may not be stored under or in the caravan (except the caravan’s built-in gas system).
Between 22:00 and 06:00, quiet hours apply — no noise that may disturb neighbors is permitted. Gasoline/diesel generators must be shut off by 22:00. Excessive disturbance to the surroundings is not allowed. Cleanliness, order, and good conduct must be maintained throughout the campsite. At the end of the season or upon departure, the pitch must be thoroughly cleaned. If LRAB incurs any cleanup costs, the tenant will be charged.
If the terms are not followed or the tenant otherwise behaves disruptively, the campsite host has the right to terminate the lease without refund. Warnings or terminations can be given orally or by registered mail. If the caravan or related items are not removed by the end of the lease term or within one week of termination, the campsite host has the right to remove the property at the guest’s expense.
Full payment for the leased pitch is made by card via payment link according to the booking confirmation. Payment must be received by August 31. If not, LRAB may cancel the pitch and rent it to another guest. *All new annual/seasonal bookings must be made online and paid in full at the time of booking.
Failure to pay does not constitute termination. Termination must be made in writing according to applicable terms — see agreement.
Electricity Fee
Seasonal Pitch Björkliden/Riksgränsen – Before check-in and after final check-out, LRAB will read the electricity meter. Payment is made by invoice after the lease period ends.
Annual Pitch Björkliden & Riksgränsen – Electricity is invoiced twice during the lease (June and October). Meters are read June 1 and again before new setup in September. Tenants are responsible for their own electricity usage and are recommended to keep the electrical post locked during the lease.
When you rent a caravan pitch, you normally have priority for the same pitch the following year. We reserve the right for changes beyond our control that may affect this routine.
Caravans must be parked to the far right of the pitch with the rear end as far back as possible. If incorrectly positioned, the tenant must move the caravan upon request.
Due to space limitations, only one car may be parked at each seasonal pitch. Additional cars must be parked in public parking areas. Vehicles should be parked in a way that does not inconvenience neighbors.
Tenants are required to ensure LRAB has correct name, address, phone number, and email. Any changes must be reported.
LRAB communicates all information and invoices via the provided email address. If email should not be used, notify camping@laplandresorts.se.
From January 1, 2018, Lapland Resorts will only allow registered, inspected, and approved caravans.
Complaints
Any complaints must be made immediately during your stay to the facility or a designated representative. The guest forfeits the right to claim any issues if not reported within a reasonable time after discovering (or when the guest should have discovered) the issue to Lapland Resorts AB.
LAPLAND RESORTS AB’S GENERAL TERMS AND CONDITIONS FOR ACTIVITIES.
Reservation
Booking can be made via online booking. The booking applies to both Lapland Resorts AB and the customer as soon as Lapland Resorts AB has received the payment and the customer within 10 days after the order time has not cancelled their reservation. As the booking has been paid for, the customer has accepted the current payment and cancellation terms. It is the customer’s responsibility to check the confirmation and to make sure that the dates are correct.
Payment
When booking is made via online booking, this means that the entire amount is debited to the customer’s debit card in connection with the purchase. If you have a gift card that you want to use, contact the booking department.
Cancellation
In case of cancellation made earlier than twenty-nine (29) days before the agreed arrival date, 100% of the booking amount will be refunded. If cancelled later than twenty-nine (29) days before the agreed arrival date, 10% of the booking amount will be refunded. If cancelled on the day of arrival or no show, no refund will be given. Any fee paid for cancellation protection will not be refunded. Cancellation can be made in writing or orally. Oral cancellation only applies after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation was received by Lapland Resorts AB.
The client’s rights
The customer may withdraw from the agreement if Lapland Resorts AB does not provide the activity in the promised condition or at the right time and cannot offer an equivalent activity. If the customer withdraws from the agreement on this basis, Lapland Resorts AB shall refund the full price less the benefit the customer may have had from the activity. Instead of withdrawing from the agreement, the customer can request that Lapland Resorts AB reduce the price.
War, natural disasters, strikes, etc.
The parties have the right to withdraw from the agreement if the activity cannot be provided due to acts of war, natural disasters, labour market conflicts, prolonged interruptions in the water or energy supply, fire or other similar major events that could not be foreseen or affected. Upon termination of the agreement in accordance with this provision, Lapland Resorts AB shall refund what the customer has paid, less the benefit the customer has had from the activity. Lapland Resorts AB only reimburses what the customer has paid, in the event of transport strikes / conflicts, if the transport has been booked by Lapland Resorts AB.
Complaint
Any remarks must be made immediately during the stay to the facility or to a person designated by the facility. The customer is not entitled to invoke an error if the customer does not notify Lapland Resorts AB thereof within a reasonable time after the customer has noticed or removed the error.
Dispute
If the customer has complaints to make and an agreement has not been reached between Lapland Resorts AB and the customer, the customer has the opportunity to refer the dispute to the General Complaints Board or general court.